Email domain verification

How to Add & Verify Your email domain in NetWise

This guide walks you through setting up a branded sender email so that emails from NetWise (e.g., wholesale approval notifications) come from your own domain instead of a generic address.

Step 1: Go to Settings

From the NetWise app in your shopify admin, navigate to settings. You'll see the Domain tab with the message "No emails added."

Step 2: Click "Add email"

Click the "Add email" button (top-right corner or the one in the center of the page).

Step 3: Enter Your Email Address

A popup will appear with the field "Enter your email".

• Type in the email you want to send from (e.g., [email protected])
• Click "Add"

Tip: Use a professional email that matches your store domain (e.g., [email protected], [email protected]). Avoid Gmail/Yahoo addresses.

Step 4: Add the DNS Record

After adding your email, the settings page will show:

• Your email with a "Not verified" badge
• A "Default store name" field
• A DNS record table with the following details:

You need to add this CNAME record to your domain's DNS settings:

1. Log in to your domain provider (GoDaddy, Namecheap, Cloudflare, Google Domains, etc.)
2. Go to DNS settings or DNS management
3. Add a new CNAME record:

- Name/Host: Copy the value from the "Name" column (use the copy icon)
- Value/Points to: Copy the value from the "Value" column (use the copy icon)
- TTL: Leave as default (or set to Auto)

1. Save the DNS record

Note: DNS changes can take anywhere from a few minutes to 48 hours to propagate.

Step 5: Verify the Record

Once you've added the DNS record:

1. Come back to NetWise > Settings > Domain
2. Click the "Verify records" button (top-right of the email card)
3. If the DNS has propagated, the status will change from "Not verified" to "Verified" (shown in green)

If verification fails, wait a few hours and try again - DNS propagation can take time.

Step 6: You're Done

Once verified, you'll see:

• A green "Verified" badge next to "Email"
• The CNAME record status showing "Verified"

All branded emails from NetWise will now be sent using your domain.

Managing Your Email

Click the three-dot menu (...) next to your email address to:

• Change email - Switch to a different sender email
• Remove - Delete this email and its domain verification